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  Frequently Asked Questions

Order Entry

Can I purchase my regular custom product online, or use an open account instead of a credit card?
Yes. To set that up, contact webmaster at (304) 766-6476 ext. 110, or e-mail chris@mountaineerpackaging.com

I don't see what I need online. What should I do?
Try using the search tab on the left column of the store, and if you still cannot find it, feel free to contact us and we will help you get what you need.

Do you have a minimum dollar order?
No! Items only need to be ordered in their sellable units such as one bundle or one case.

Can I add my purchase order number to my order?
Yes. At checkout you have an option of adding your purchase order number to your order.

What are my payment options?
We accept payment via Visa, MasterCard, American Express, Discover, and also offer credit terms for approved accounts. Contact us for a credit application and to set up an open account.

How will my order ship?
Your order will ship in the most economical way available based upon what you have purchased and your location.

When will my order ship?
In-stock orders placed before 5 p.m. ship same day!

Are my purchases subject to sales tax?
Applicable taxes will be charged on your full purchase unless we have a tax certificate on file. If you have a tax form on file with us you will not be charged tax on any of your purchases unless at checkout you change the tax status of the item to yes.

Returns

Can I return products?
Yes. Items must be in full units and packed in their original packaging in resalable condition. No partial units may be returned for credit. Please contact us for return instructions.

Security

Is your website secure?
Yes! Order in confidence! We use Veri-Sign 128 bit encryption security and also subscribe to McAfee Secure. To maintain security to your account, never share your password with anyone and make sure to log out of our site and close browser on shared terminals.

Selecting the right product

How do I choose the righ box style or size?
View our corrugated box help page here.

How do I choose the right mailer?
View our mailing bag and envelope help page here.

Which bubble wrap or packig foam should I use?
View our package filler help page here.

What type of poly bag do I need?
View our poly bag help page here.

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